Gabrielle Ratliff
Healthcare Unit Coordinator & Patient Services Specialist
Dedicated administrative professional with expertise in clinical communications, patient record management, insurance authorization, EHR/EMR systems (Epic, NextGen), and HIPAA compliance.
Skills & Specializations
Comprehensive expertise spanning medical terminology, EHR/EMR platforms, insurance claims, and administrative leadership.
Medical & EHR/EMR Systems
Proficient in industry-standard Electronic Health Record platforms and clinical documentation.
Compliance & Financials
Expertise in healthcare compliance, insurance verification, authorization, and benefit processing.
Patient Care Coordination
Seamless front-desk management, surgery scheduling, referral tracking, and clinical communication.
Administrative Operations
Proficiency in office productivity tools, inventory control, and multi-line communications.
Professional Experience
Proven track record of managing complex clinical workflows, patient access, and healthcare administration.
Unit Coordinator
- Served as the primary contact point for patient families and clinical staff, facilitating seamless hospital-wide communications.
- Managed patient records, internal scheduling, and critical unit administrative tasks to optimize daily clinical workflow.
Patient Service Representative
- Managed high-volume front-desk operations, provider schedules, and prior insurance authorizations efficiently.
- Tracked incoming referrals and processed patient financial responsibilities and benefit verification reports.
Patient Care Coordinator
- Coordinated surgery scheduling and referral tracking across 5+ specialized GI clinics.
- Verified patient insurance coverage and thoroughly educated patients regarding out-of-pocket financial responsibilities.
Patient Access Representative II
- Managed fast-paced Emergency Room check-ins, insurance verification, and complex Workman's Compensation claims.
- Ensured 100% HIPAA compliance while handling sensitive emergency patient registration and intake data.
Pharmacy Technician / Shift Supervisor
- Accurately processed prescription orders, managed store inventory, and assisted patients with insurance coverage authorizations.
- Supervised shift staff, maintained compliance standards, and resolved customer/patient service inquiries.
Education & Qualifications
Formal training in Human Services and foundational academic achievements.
Associates of Applied Science in Human Services
High School Diploma
Get in Touch with Gabrielle
Looking for an experienced Healthcare Unit Coordinator or Patient Service Representative in the Greater Seattle / Lynnwood area?